Field Service Management

Descartes Field Service Management solution helps optimize the field service process to improve efficiency and customer service for organizations. Offered as an extension to support Descartes routing and planning of deliveries, the Descartes Field Service Management solution uses demand forecasting data to perform planning, route building and optimization, and tracking of technicians, ensuring you have greater visibility and control over all activities in the field.  By using this solution, you can gain a clear picture as to where you can drive out inefficiencies, cut costs and deliver service that keeps your customers coming back.

The Descartes Field Service Management Solution includes forecasting, routing & tracking and reporting.

Key potential benefits and capabilities

• Customer appointment scheduling based on actual and planned availability of resources;
• Automated route planning can optimize and coordinate technician routes in real time;
• Reduce unnecessary overtime hours by creating a coordinated plan that ensures technicians arrive within a narrow time window;
• Tracks activities in the field in real time.
• Monitors operational performance and provides a clear picture as to where you can drive out inefficiencies.
• Streamlines your service workforce.
• Improves customer service
• Integration with Descartes’ delivery route planning solutions.